Thank you for purchasing from Lasting Legacy Services, LLC. We take pride in providing high-quality digital products designed to help you plan, organize, and protect your legacy with confidence. Please review our Return and Refund Policy carefully before making a purchase.
All products offered by Lasting Legacy Services, LLC are digital products, including but not limited to templates, worksheets, checklists, guides, organizers, and other downloadable materials.
Because digital products are delivered electronically and can be accessed immediately after purchase, all digital product sales are final. We do not accept physical returns, exchanges, or returns of digital products once an order has been completed.
Because our products are digital and are delivered electronically, returns are generally not accepted.
Once a digital product has been purchased and made available for download, the product cannot be returned to Lasting Legacy Services, LLC. Customers may not return, exchange, or request store credit for a digital product because they no longer want or need it.
Sale items and discounted products are final sale and are not eligible for returns or refunds, except where required by applicable law or when the product is defective, incorrect, or cannot be accessed due to a technical issue attributable to Lasting Legacy Services, LLC.
We want you to be satisfied with your purchase. If you experience a technical problem accessing your digital product, receive an incorrect product, or believe the file is defective or materially different from what was described, please contact us within 14 days of your purchase.
We will review the issue and, when appropriate, provide a replacement file, corrected product, or refund.
Refunds are generally not available simply because a customer changes their mind, purchases the wrong product, or no longer wants the product.
Because digital products can be retained after downloading, refunds are generally not available once a digital product has been downloaded or accessed, except when required by applicable law or when Lasting Legacy Services, LLC determines that a refund is appropriate due to a technical issue, defective file, or incorrect product.
To request a refund or report a problem with your digital product, please email:
malissa@lastinglegacyservices.com
Please include:
Refund or problem reports must be submitted within 14 days of the purchase date. Requests submitted after 14 days may not be eligible for a refund or other resolution.
If a refund is approved, it will generally be processed within 5–7 business days using the original payment method.
After Lasting Legacy Services, LLC processes the refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.
There are no restocking fees because all products are delivered digitally.
Because digital products may be made available immediately after purchase, orders generally cannot be canceled once the purchase has been completed or the product has been made available for download.
If you experience a technical problem immediately after purchase, please contact us as soon as possible so we can assist you.
Customers may not initiate a fraudulent or unauthorized chargeback after receiving and accessing a digital product.
If you believe there is an issue with your purchase, please contact Lasting Legacy Services, LLC first so that we have an opportunity to investigate the issue and provide an appropriate resolution.
If you have questions about this Return and Refund Policy or need assistance with a purchase, please contact:
Lasting Legacy Services, LLC
Email: malissa@lastinglegacyservices.com
We are committed to providing helpful customer service and will make reasonable efforts to resolve legitimate issues with your purchase.
Lasting Legacy Services, LLC reserves the right to determine eligibility for refunds or other resolutions on a case-by-case basis, subject to applicable law.